Withdrawal information

You may withdraw from your purchase within 14 days of delivery without giving a reason, subject to the exclusions below.

Your right

You may withdraw within 14 days after you or a third party you name receives the goods. No reason is required.

How to withdraw

Send a clear statement by email to [email protected] or by post to Gozmann SAS, 14 rue de Saintonge, 75003 Paris, France. You may use the model form below.

Effects

We refund all payments, including standard delivery, within 14 days, using the original payment method. We may wait until we receive the goods or proof of dispatch.

Exclusions

Withdrawal does not apply to sealed fragrances or cosmetics unsealed after delivery where return is unsuitable for health protection or hygiene, under Article L221-28 of the French Consumer Code.

Model withdrawal form

To Gozmann SAS, 14 rue de Saintonge, 75003 Paris, France; [email protected]: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: (*) Delete as appropriate.